We process all website orders Monday - Friday between 9AM and 5PM EST on business days. Orders placed over the weekend, after business hours or on bank holidays will be processed the following business day.
Free Shipping Over $50 Policy
We are proud to offer free shipping to the United States (excluding Hawaii and Alaska, unless otherwise stated) on the vast majority of our products provided the order value is over $50, unless otherwise stated on the page.
Following your purchase, you will receive a confirmation email to the address you provided. This email confirms that we have received your order, notifies you of any lead times associated with the products in your order, and signifies that we have pre-authorized your credit card for purchase verification. Following successful pre-authorization of your credit card your order's purchase total will then be captured from your credit card (when applicable).
After we have captured payment for your order, our fulfillment team will confirm that your order's products are in stock and will immediately process the order and prepare it for shipment.
If a product in your order is out of stock, or has an extended lead time due to unforeseen delays, you will be notified via email. At this point, you will be given the option to pre-order any backordered products or cancel your order in full and receive a refund at no additional cost.
Once we've confirmed the products within your order are in stock, they will be shipped them out within 5 business days unless otherwise stated on the product page. For products that are made to order, have extended lead times, are backordered, or pre-ordered, they will be shipped as soon as they are built or back in stock.
If, after 5 business days, you have not received your tracking information and have not been notified either via phone, email or on the product's page of an extended delay, please contact us at firstname.lastname@example.org
Damages During Transit
Upon receipt of your order, please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com with your order # and we will process an insurance claim on your behalf.
We are able to offer the vast majority of our products for international shipping outside of the United States as well as to Hawaii and Alaska. As shipping prices constantly vary, please contact us as firstname.lastname@example.org with the product you would like to purchase as well as your complete street address and we will send you a shipping quote. Please note this shipping quote is only valid for 48 hours from the time at which it is sent.
When ordering internationally (i.e. outside of the United States) you may be charged additional duties and/or taxes depending on the product you ordered. It is the customer's responsible to check duty and tax laws before ordering as the customer will be solely responsible for any additional fees relating to duty or taxes.
In some cases it may be necessary to contract a customs broker to facilitate bringing a product into any given country which is the customer's responsibility.