Please email all cancellation requests to firstname.lastname@example.org with the subject formatted as follows:
"Order #[YOUR ORDER # HERE] Cancellation request"
Example: Order #123456 Cancellation Request
Please note that for built-to-order items, we can not accept returns or cancellations once they have begun processing.
Upon receipt of your cancellation request, our team will first that your order is eligible for cancellation. If your order is eligible for cancellation (i.e., does not contain a built-to-order product currently in production) our team will then verify if it has already shipped.
If your order has not been shipped, a cancellation request will be forwarded to the appropriate supplier for cancellation. Once we have received cancellation confirmation from the supplier, a refund will be issued minus any restocking fees.
If your order has been shipped, the cancellation request will be considered a return at which point the customer will be responsible for any return shipping charges and/or restocking fees. The customer can choose to either refuse delivery of the product and return it to sender or receive the product and will be issued a return shipping label.
Once the order has been received by the returns center, it will be verified to be 100% unused, unopened and in pristine new condition. After this verification process, the customer will be issued a refund minus the return shipping charges and/or processing fees.
If your order is a built-to-order item and is currently in production, cancellation requests will be determined on a case-by-case basis via email at email@example.com, but built-to-order items currently in production typically will not qualify for cancellation.
Once a refund is issued, you will receive an email notification confirming your refund as well as of the amount you're being refunded. Once you receive this refund email confirmation, it may take anywhere from 3-7 business days to appear on your bank statement, depending on your bank's policy
Please note, it is our strict policy to only issue refunds to the credit card, PayPal account or Klarna account that was used when originally placing the order. If you paid for an order via direct wire transfer, a representative will reach out to you regarding your wire transfer details to issue a refund.