Please email all cancellation requests to firstname.lastname@example.org with the subject formatted as follows:
"Order #[YOUR ORDER # HERE] Cancellation request"
Please note that for made to order items, we can not accept returns or cancellations once they have begun processing.
Upon receipt of your cancellation request, our team will first verify with if your order is applicable for cancellation. If your order is applicable for cancellation (i.e. does not contain a built-to-order product currently in production) our team will then verify if it has already shipped.
If your order has not been shipped, a cancellation request will be forwarded to the appropriate supplier for a cancellation. Once we have received cancellation confirmation from our supplier, a refund will be issued less any restocking fees.
If your order has been shipped, the cancellation request will be considered a return at which point the customer will be responsible for any return shipping charges and/or restocking fees. The customer can choose to either refuse delivery of the product and return it to sender or receive the product and will be issued a return shipping label.
Once the order has been received by the returns center, it will be verified to be 100% unused, unopened and in pristine new condition. After this verification process, the customer will be issued a refund less the return shipping charges and/or processing fees.
If your order is a built-to-order item and is currently in production, cancellation requests will be determined on a case-by-case basis via email at email@example.com, but typically do not qualify for cancellation.
Once a refund is issued, you will receive an email notification confirming the issuing of your refund as well as of the amount you're being refunded. Once you receive this refund email confirmation, it may take anywhere between 3-7 business days to appear on your bank statement depending on your bank's policy.
Please note, it is our strict policy to only issue refunds to the credit card, PayPal account or Klarna account that was used when originally placing the order. If you paid for an order via direct wire transfer, a representative will reach out to you regarding your wire transfer details to issue a refund.